Castlegate & Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HT Also known as: Castlegate surgery 161 reviewsReviews
When problems arise not dealt with well.
Dr Kinghan listened and checked I was okay with plan also he checked with a colleague which I liked.
Nurses and HCA - very good.
Getting past receptionist with requests - not good experience, despite explaining requests and advice from hospital consultants.
Some of older reception staff (past experience Gp) helpful - after numerous telephone and visits to surgery to sort problem out.
When hospitals or consultants give verbal request on discharge to pt - seems difficult to relay this to reception staff. If it is not writtem in discharge letter they are unhelpful.
Not happy that they can read pt's notes at desk.
Relaxed.
Pleasant staff.
Seen Annette.
Very hard being able to see a doctor.
Resources
Short link to review Castlegate & Derwent Surgery: http://iwgc.net/ejojo